HIGHMER ‣ Shipping & Delivery Policy

Shipping & Delivery Policy

Please distinguish between Processing Time and Shipping Time.

Processing Time (2-3 Days): Since we print on demand, your order goes into production within 24 hours of placement. It is printed, quality-checked, and packed within 2-3 business days.
Shipping Time (3-5 Days): Once handed to our courier partners (BlueDart, Delhivery, Xpressbees, Others), it typically takes 3-5 days to reach metros and 5-8 days for Tier-2/3 cities.
Total Turnaround: Most customers receive their orders within 5 to 8 business days.

Note: In rare cases (public holidays, strikes, or extreme weather), slight delays may occur. We appreciate your patience.

PREPAID ORDERS: We offer FREE SHIPPING on all prepaid orders (UPI, credit/debit card, and net banking).
CASH ON DELIVERY (COD): A flat handling fee of ₹60 is applicable on all COD orders. This is non-refundable.

Once your order is shipped, you will receive an Email and SMS/WhatsApp containing your Tracking Number and the courier partner’s link.
Please allow 24 hours for the tracking status to update on the courier’s website after receiving the link.

It is the customer’s responsibility to provide a complete and correct address (including house number, street, and pin code).
Failed Delivery (RTO): If our courier partner attempts delivery 3 times and fails due to customer unavailability or an incorrect address, the package will be returned to us (RTO).
Reshipping: If you request a reshipment after an RTO, an additional shipping fee of ₹100 will be applicable.

Since we print on demand, we can only accept cancellations within 4 hours of placing the order.
Once the order moves to “In Production,” it cannot be cancelled, as the fabric has already been cut and printed for you.

We have a strict “Unboxing Video” Policy.
If you receive a damaged product or the wrong design, you MUST record a clear video while opening the package.
Without an unboxing video, we cannot entertain claims of damage or missing items.
Send the video to support@highmer.com within 24 hours of delivery for a free replacement.

If the tracking status shows “Delivered” but you have not received the package, you must inform us within 24 hours.
We will escalate the issue with the courier partner for an investigation. We are not responsible for complaints raised after 48 hours of the delivery status update.